Support Services

We offer a wide variety of before and after sales support

Technical Repairs

We have fully trained and skilled workshop repair and support personnel. Our dedicated experts are in place to assist with any carry-in repairs. 


A return merchandise authorisation (RMA) is a part of the process of returning a product to receive a refund, replacement or repair during the product’s warranty period. After each repair evaluation, a job card will be completed detailing time taken and assistance offered, as well as the status of and cost associated with repair. Contact us to log your RMA.

Offsite

We have fully trained and skilled workshop repair and support personnel. Our dedicated experts are in place to assist with any carry-in repairs.

A return merchandise authorisation (RMA) is a part of the process of returning a product to receive a refund, replacement or repair during the product’s warranty period. After each repair evaluation, a job card will be completed detailing time taken and assistance offered, as well as the status of and cost associated with repair. Contact us to log your RMA.
We have fully trained and skilled in-house, on-site support personnel. Our dedicated experts are in place to assist our certified integrators with high-level support to resolve product integration, compatibility, setup and other challenges. 


All certified associate integrators have undergone technical training and are capable of installing and supporting the products purchased from us. After each site visit, a job card will be completed detailing time taken and assistance offered, as well as the status of the support issue. Contact us to arrange on-site support.

Onsite

We have fully trained and skilled in-house, on-site support personnel. Our dedicated experts are in place to assist our certified integrators with high-level support to resolve product integration, compatibility, setup and other challenges.

All certified associate integrators have undergone technical training and are capable of installing and supporting the products purchased from us. After each site visit, a job card will be completed detailing time taken and assistance offered, as well as the status of the support issue. Contact us to arrange on-site support.

Onsite Assessments

We assist end-users in evaluating the status of their systems with regards to:

• System design methodology
• System status 
• Site risks, concerns and threats 
• System performance in addressing the above risks, concerns and threats 
• Compliance with international and local best practices and standards 
• System shortfalls 
• Detailed report of findings and recommendations for improvement 


Contact us to arrange assistance.

System Audits

We assist end-users in evaluating the status of their systems with regards to:
• System design methodology
• System status
• Site risks, concerns and threats
• System performance in addressing the above risks, concerns and threats
• Compliance with international and local best practices and standards
• System shortfalls
• Detailed report of findings and recommendations for improvement


Contact us to arrange assistance.
Upon Completion of an onsite risk management assessment, XtraVision will provide a detailed report detailing the following feedback topics

•	Status and overview of current systems
•	Risks and concerns identified during onsite assessment
•	Recommendations and corrective actions if any and advised in terms system corrections and proposed priority and timing

Feedback Reports

Upon Completion of an onsite risk management assessment, XtraVision will provide a detailed report detailing the following feedback topics

• Status and overview of current systems
• Risks and concerns identified during onsite assessment
• Recommendations and corrective actions if any and advised in terms system corrections and proposed priority and timing

Technical Training

We provide technical certification training which includes both theoretical and practical training and evaluation. 


Training takes place at the XtraVision training facility and through online webinars.


All trained and certified associate integrators have undergone technical training and are capable of installing and supporting the products purchased from us.


Contact us to enquire about the upcoming training schedule.
We provide technical certification training which includes both theoretical and practical training and evaluation.

Training takes place at the XtraVision training facility and through online webinars.

All trained and certified associate integrators have undergone technical training and are capable of installing and supporting the products purchased from us.

Contact us to enquire about the upcoming training schedule.

Sales and Product training

We conduct sales and marketing training, including both theoretical and practical training and evaluation. Training takes place at the XtraVision training facility and through online webinars. 


Contact us to enquire about the upcoming training schedule.
We conduct sales and marketing training, including both theoretical and practical training and evaluation. Training takes place at the XtraVision training facility and through online webinars.

Contact us to enquire about the upcoming training schedule.

System Intergration

We assist both end-users and certified integrators with third-party integrations for systems implemented using product ranges that we distribute and support. This includes integration by means of: 

• Software Development Kit (SDK) 
• Application Programming Interface (API) 
• Input and output interface 


Contact us with your requirements and we will gladly assist.
We assist both end-users and certified integrators with third-party integrations for systems implemented using product ranges that we distribute and support. This includes integration by means of:
• Software Development Kit (SDK)
• Application Programming Interface (API)
• Input and output interface


Contact us with your requirements and we will gladly assist.

System Design

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Design Tools

Wisenet

Wisenet

Adpro

Adpro

Arteco

Arteco

Dahua

Dahua

FF Group

FF Group

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